Forge
Forge
The AI
Operating System for IT Services
The AI
Operating System for IT Services
The AI
Operating System for IT Services
Forge unifies your systems and workflows into a single pane of glass to power better service, faster projects, deeper customer relationships, and custom automations.
Forge unifies your systems and workflows into a single pane of glass to power better service, faster projects, deeper customer relationships, and custom automations.
Built with leading IT services firms
UNIFIED PLATFORM
UNIFIED PLATFORM
One foundation that powers all your work.
One foundation that powers all your work.
One foundation that powers all your work.
Forge brings all your data together into a unified context graph. No more point solutions, just one foundation for your entire IT operation.
Forge brings all your data together into a unified context graph. No more point solutions, just one foundation for your entire IT operation.
Connect your existing tools.
Unify all the information from the systems your business runs on.
See how your business fits together.
Accounts, devices, tickets, contacts, contracts, licenses and SOPs, synthesized into one complete view.
One foundation. Every application.
Helpdesk, Account Strategy and Projects are grounded in the same context, knowledge, and memory.
One integrated window into your business.
Forge brings it all together. Harness it across every application, and build bespoke automations on the same foundation.
Built for the way an IT services business operates.
Built for the way an IT services business operates.
Built for the way an IT services business operates.
Each pillar is designed around a core IT workflow. Explore how the shared foundation is applied to your team’s work.
Each pillar is designed around a core IT workflow. Explore how the shared foundation is applied to your team’s work.
Built in partnership with
HELPDESK
HELPDESK
Handle tickets from intake to close.
Handle tickets from intake to close.
An AI Engineer resolves tickets autonomously while making sure technicians remain in control.
An AI Engineer resolves tickets autonomously while making sure technicians remain in control.
Projects
Projects
Support from
scope to completion.
Support from
scope to completion.
Manage the entire project lifecycle seamlessly, with an AI Project Engineer and clear human approvals.
Manage the entire project lifecycle seamlessly, with an AI Project Engineer and clear human approvals.
ACCOUNT STRATEGY
ACCOUNT STRATEGY
Turn service signals into account action.
Turn service signals into account action.
Convert service history, opportunities, and risks into proactive intelligence, with an AI Account Manager that helps leaders grow accounts autonomously.
Convert service history, opportunities, and risks into proactive intelligence, with an AI Account Manager that helps leaders grow accounts autonomously.
Less busywork. More capacity.
Less busywork. More capacity.
Less busywork. More capacity.
Forge hands time back to your team to focus on the work that really matters.
Forge hands time back to your team to focus on the work that really matters.
3,750+
businesses served using Forge
businesses served using Forge
50%
eligible tickets resolved autonomously
50%
eligible tickets resolved autonomously
3,800
custom agent runs daily
3,800
custom agent runs daily
“Forge shifted us from reactive ticket work to proactive and strategic service. Our technicians now have the time to anticipate customer needs and find ways to support their broader strategy”.
Christopher Jastrzebski
Director of Service Delivery, Exigent
“Forge books more qualified meetings for me, giving me back invaluable time to listen to customer challenges and solve their toughest problems.”
Mike Sowa
VP of Client Success, BoxIT
“Forge’s AI Engineer is handling routine tickets with CSAT equivalent to our human techs. Our technicians have shifted to managing service, driving outcomes for customers and tackling issues that require their judgment.”
Jon Katz
COO, LISS Technologies
“We built always-on agents that resolve issues automatically, and call our engineers with a summary when human intervention is needed. Forge saved us hundreds of thousands of dollars in vendor spend while improving client support.”
Scott Fluegge
COO, OneNet Global
“Forge shifted us from reactive ticket work to proactive and strategic service. Our technicians now have the time to anticipate customer needs and find ways to support their broader strategy”.
Christopher Jastrzebski
Director of Service Delivery, Exigent
BUILD WITH FORGE
BUILD WITH FORGE
Empower your team to automate repetitive work
Empower your team to automate repetitive work
Empower your team to automate repetitive work
Build custom agents, skills, and runbooks that run in the background, automating repetitive tasks across your team and solving problems before they become tickets.
Build custom agents, skills, and runbooks that run in the background, automating repetitive tasks across your team and solving problems before they become tickets.
Enterprise-grade security and governance
Enterprise-grade security and governance
Enterprise-grade security and governance
Built with security top of mind. Fully auditable with a multi-layered permission system.
Built with security top of mind. Fully auditable with a multi-layered permission system.
Role-Based Access
Set granular access for people, agents, and workflows.
Account Boundaries
Customer data, access, and permissions are separate by design.
SSO & SCIM
Single sign-on and automated user provisioning.
Human-in-the-Loop by Default
Deterministic approvals for sensitive actions.
Comprehensive Audit Logs
Every action taken in Forge is fully auditable.
Detailed Analytics
Insights provide a realtime view of your entire business.
Become an AI-native
services business.
Become an AI-native
services business.
Become an AI-native
services business.
Forge is built in deep partnership with leading IT service firms across Shield’s ecosystem. Shape the future of IT with us.
Forge is built in deep partnership with leading IT service firms across Shield’s ecosystem. Shape the future of IT with us.