Channelholic: Shield’s Secret Weapon Isn’t AI. It’s People.

“If what we’re trying to do is human-computer teaming at the highest quality level, like the best in the world, we want the best computer,” Shield CEO Jim Siders told Channelholic’s Rich Freeman. “We’re also looking for the highest quality humans.”

Speaking with Siders and Head of Technology Mayank Jain, Freeman explored the people at the heart of Shield’s approach: technicians whose expertise shapes Forge, customers who benefit from better service, and engineers who work with providers to tailor the platform to their needs.